Govt asks Meta to explain WhatsApp username feature
The Ministry of Electronics and Information Technology (MeitY) has sought a detailed explanation from Meta regarding WhatsApp’s proposed username feature, directing the company to submit its response within three days.
The ministry has also instructed Meta not to introduce the feature in India until discussions with the government are completed and concerns are addressed.
According to the notice, officials believe the username system could increase the risk of online fraud, phishing, impersonation and so-called digital arrest scams by making it easier for malicious users to contact potential victims.
The government also expressed concern that usernames resembling those of public figures, government agencies or financial institutions could be misused to deceive users and complicate law enforcement investigations.
Responding to the concerns, a WhatsApp spokesperson clarified that the username feature has only been announced and has not yet been activated. The company said the rollout is planned for later this year.
WhatsApp stated that usernames for prominent personalities, government organisations, celebrities and verified Meta accounts have been reserved to prevent impersonation. It added that similar-looking versions of such usernames would also be restricted.
The company emphasised that users would still need a phone number to create a WhatsApp account and outlined several safeguards. These include limiting unsolicited messages from new accounts, preventing repeated attempts to guess usernames and using automated systems to identify suspicious activity.
WhatsApp also said users receiving a first message through a username would be shown details such as whether the sender is a new account, already in their contacts, shares mutual groups or is located in another country, allowing them to make informed decisions before responding.
Government officials from the Department of Telecommunications and Delhi Police have expressed concern that the feature could make it more difficult to identify suspects and could potentially be exploited by fraudsters posing as government officials.