- Virgin Atlantic resumed services from Delhi to London Heathrow on 2nd September and Mumbai service resumes on 17th September 2020
- Launching Tel Aviv, Atlanta and Lagos in September with further routes being added throughout 2020
- Maintaining safety standards, we’re enhancing the onboard offering to include additional food and drink services
Virgin Atlantic is delighted to resume services from Delhi to London Heathrow on the B787-9 Dreamliner.
The airline would soon resume flying from London Heathrow to Mumbai, Tel Aviv, Atlanta and Lagos throughout September, with additional routes being added throughout 2020 followed by a further, gradual recovery through 2021 in line with customer demand.
Alex McEwan, Country Manager – India at Virgin Atlantic commented: “We’re incredibly excited to resume services from Delhi and looking forward to resuming soon from Mumbai. It feels great to welcome our customers back onboard and flying them safely to their destinations.
Our teams and crew onboard have been working exceptionally hard to deliver the experience we know our customers love. The initial feedback from our customers on our restart services has been overwhelmingly encouraging, flying safe and well, returning to the skies with confidence”.
Virgin Atlantic is also expanding its onboard offering to increase its food and beverages service onboard for customers whilst continuing to ensure the services are designed to limit interaction, and the food is enclosed and controlled from preparation in a Covid-safe, monitored environment to the moment it is served. From 1st September, customers will now be able to enjoy the following:
- A hot food service in all cabins with Economy and Premium Economy customers enjoying a “Fly safe, eat well” meal box, which incorporates a choice of three hot meals, cheese and biscuits and a dessert pot. Upper Class customers will receive a choice of three hot meals, dessert, cheese plate & crackers and a ciabatta roll, all delivered to their seat on a tray.
- An expanded alcohol service to include champagne, miniature liquors and mixers as well as beer and wine in Upper Class and a choice of beer, wine and miniature liquors & mixers in Economy and Premium
- A second meal service which, on day flights from the UK, includes the delicious Mile High Tea in collaboration with celebrity pâtissier Eric Lanlard in all cabins. In Upper Class, this is accompanied by a glass of chilled champagne. On night flights, the second service will feature a choice of hot breakfast entrees, accompanied by a seasonal fresh fruit selection and sweet pastry, and in Premium and Economy a breakfast box with yoghurt and fruit, served alongside a warm pastry. The second service is served with a hot beverage of PG Tips tea or Change Please coffee.
- In Upper Class, we are reintroducing a selection of sweet and savoury snacks to enjoy throughout the flight, from Corkers crisps to Olves olives, Sweet & Salty Cloud corn to Sour watermelon candy, Walkers biscuits and much more. For anyone who’s peckish in Premium we’ll see the return of the much loved Wander Wall offering a range of delicious snacks. In Economy customers can enjoy an extra snack as part of the upgraded meal box
- A choice of new delicious special meals, including lacto-ovo vegetarian and kosher from 1st September and vegan, halal, low lactose, gluten friendly -amongst others- from 1st October.
For further information or to book please visit www.virginatlantic.com.
For further press information please contact the Virgin Atlantic press office on firstname.lastname@example.org or call 01293 747373.
Notes to editors:
Virgin Atlantic flying schedule departing to London Heathrow Terminal 2 (subject to change)
Flight schedule below:
|Flight No.||Effective Date||Frequency||Departure Airport||Departure Time||Arrival Airport||Arrival Time|
|VS302||01-Sep-20||Tue, Thu, Sat||LHR||11:30||DEL||00:30 (+1)|
|VS303||02-Sep-20||Wed, Fri, Sun||DEL||02:30||LHR||07:15|
|VS354*||16-Sep-20||Mon, Wed, Thu, Sat||LHR||10:30||BOM||00:05 (+1)|
|VS355*||17-Sep-20||Tue, Thu, Fri, Sun||BOM||02:15||LHR||07:00|
*Subject to any applicable regulatory approvals
Virgin Atlantic operates temporarily from Terminal 2 at Heathrow, due to HAL’s terminal consolidation. Virgin Atlantic will return to its much loved home at London Heathrow Terminal 3 when demand at Heathrow grows, enabling Terminal 3 to reopen
About Virgin Atlantic
Virgin Atlantic was founded by entrepreneur Sir Richard Branson 36 years ago with innovation and customer service at its core. In 2019, Virgin Atlantic carried 5.4 million customers and was voted Britain’s only Global Five Star Airline by APEX for the third year running in the Official Airline Ratings. Headquartered in London, Virgin Atlantic and its holiday business, Virgin Atlantic Holidays, employs 6,500 people worldwide, serving 25 destinations across four continents. Sustainability remains central to the airline and in September 2019, Virgin Atlantic took delivery of its first Airbus A350-1000 aircraft – helping to transform the fleet into one of the quietest and most fuel efficient in the sky. By 2022, the airline will operate a streamlined fleet of 37 twin engine aircraft following the retirement of its 747s and A332s, and its simplified fleet will be 10% more efficient than before the Covid-19 crisis.
Alongside shareholder and Joint Venture partner Delta Air Lines, Virgin Atlantic operates a leading transatlantic network between the UK and US with onward connections to over 200 US and international cities. On May 15, 2018 Air France-KLM, Delta Air Lines and Virgin Atlantic Limited signed definitive agreements to combine the existing trans-Atlantic joint ventures. The expanded joint venture offers a comprehensive route network, convenient flight schedules, competitive fares and reciprocal frequent flyer benefits, including the ability to earn and redeem miles across all carriers.
Virgin Atlantic continues to adhere to and often exceed the guidance and regulation of the different authorities involved, including the World Health Organization (WHO), Public Health England (PHE) Civil Aviation Authority (CAA), and the European Union Aviation Safety Agency (EASA). Virgin Atlantic are implementing and continually reviewing the following health and safety measures in response to Covid-19:
- Proactive health screening (via pre-flight online questionnaire and in-person verbal interviews) for all our customers and denying boarding if any questions are answered positively.
- Encouraging customers to use hand sanitizer stations at the check in and gate area
- Advocating for the use of temperature checks to be administered upon arrival at any departure airport, in place at Heathrow.
- Adhering to social distancing measures at check in and boarding gates to limit the number of customers in queues to avoid crowding.
- Encouraging customers to check in online. All airport check in areas and surfaces will be cleaned regularly with high-grade products, tested to be effective against viruses.
- Working closely with our colleagues at the airports to ensure customers are safe as they pass through security. Security trays will be wiped after use, security teams will be wearing masks and customers can expect reduced lanes in this area to ensure social distancing.
- All the seating and gate area around boarding will be sanitised to a high standard to offer customers peace of mind as they wait to board their flight.
- Boarding will be limited to small groups of customers at a time, starting from the back of the aircraft to minimise contact between customers.
- On boarding, all customers will be asked to scan their own boarding pass and hold up their passport for inspection to minimize contact.
- All of our people will be wearing face masks when in close contact with our customers.
- Where possible, ensuring our customers have space onboard. Some seats will not be available and they will be marked with special pillows.
- All customers will receive a Health Pack – a PPE kit with three medical grade masks, surface wipes and hand sanitizer. All customers and our crew will be required to wear their masks for the duration of the flight.
- Some onboard items will be temporarily removed including Vera, our inflight magazine and our retail therapy service, to minimize contact between customers. Customers can still use our pre-order service from our great range of products in advance of their flight.
- We are offering a tasty boxed hot food service in Economy and Premium, enclosed from preparation in a Covid-safe, monitored environment directly to our customers’ seats. Upper Class customers will receive a choice of three hot meals, desserts, including cheese & biscuits, which will be delivered to their seat on a tray.
- Bar service, with a selection of alcoholic and non-alcoholic drinks and a selection of snacks will be offered in all cabins.
- Meticulous cleaning measures have been put in place, disinfecting the aircraft before each flight, using hospital grade, registered disinfecting product, tested to be highly effective against viruses.
- Fogging (electrostatic spraying) of high-grade disinfectant in all our cabins before every flight.
- Dedicated isolation areas in place on each flight for any customers or crew who may potentially present symptoms onboard.
- All air on board filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air (testing shows a removal efficiency of 99.999%), with vertical air flow, refreshing cabin air completely every 2-3 minutes.
For more information on what we are doing to ensure our customers fly safe and well with Virgin Atlantic, please visit https://flywith.virginatlantic.com/gb/en/youre-in-safe-hands.html