Uber first ridesharing company to launch Auto Rentals in India

  • Uber’s Auto Rentals is now live in Chennai; prices start at INR 159 for a one-hour/ ten km package
  • After Car Rentals, Uber is launching Auto Rentals to provide a personalized rider experience with affordable multi-hour, multi-stop options
  • All Autos will observe strict safety guidelines and the highest possible hygiene standards 

 Uber today became the first ridesharing company in India to launch an on demand 24×7 ‘Auto Rentals’ service allowing riders to book an auto and its driver for several hours with the liberty to make multiple stops along a journey, just as they would with their own personal vehicle. The service enters Chennai and is available in 5 other cities across the country including Bangalore, Mumbai, Hyderabad, Delhi NCR and Pune.

With Autos being the preferred mode of transport for millions of Indians, Uber hopes to enhance rider experience by offering mobility solutions that fit the needs of citizens as they resume travel in the new normal. Auto Rentals will provide riders a personalised experience with greater flexibility and convenience in situations where they need to run many errands or make several stops without having to worry about booking multiple trips.

The service allows riders to do more by the hour at an affordable price point of INR 159 for a one-hour/ ten km package with the option of selecting from multiple hourly packages that can be booked up to a maximum of 8 hours.

Commenting on the new service, Nitish Bhushan, Head of Marketplace & Categories, Uber India and South Asia, said, “As our cities reopen, we understand that our riders will have new use cases and different needs: one of which is to book a ride by the hour to help get all their errands done in one go. Autos are one of the most popular modes of transport for Indians and we want to provide riders the ultimate convenience and flexibility on their favourite mode, all at affordable prices. This is an India-first innovation and a prime example of how we leverage technology to benefit both riders and drivers. All rides will conform to health guidelines, along with providing the highest possible safety standards.”

To help riders and drivers feel safe and comfortable, Uber has launched a comprehensive set of safety measures, such as the Go Online Checklist, a mandatory mask policy for both riders and drivers, pre-trip mask verification selfies for drivers, mandatory driver education and an updated cancellation policy allowing both riders and driver to cancel trips if they don’t feel safe.

Uber has also allocated $50 million globally to purchase safety supplies like masks, gloves, hand sanitizers, and disinfectant sprays for drivers. In India the teams have already been distributing protective equipment to active drivers across 70+ cities where operations have resumed. Uber’s new in-app safety feature will notify drivers to replenish their PPE supplies after they have completed a predetermined number of trips.

Just last month Uber and Bajaj forged an industry first partnership to facilitate installation of safety screens in 1 lakh autos across the country to provide an additional physical barrier and ensure social distancing between drivers and riders. The companies also distributed safety kits to 1 lakh auto-rickshaw drivers across 20 cities including New Delhi, Gurgaon, Mumbai, Pune, Chennai, Hyderabad, Bangalore, among others. Details about the partnership and the process of installing the plastic partitions in the Autos can be found in the video HERE.