NCH receives 3K GST-related complaints post tax cuts
E-commerce platforms and processed food products are among the top sectors attracting consumer complaints following the rollout of the new GST rate cuts, Consumer Affairs Secretary Nidhi Khare said.
Since the new GST regime came into effect on September 22, the National Consumer Helpline has received over 3,000 complaints, ranging from general inquiries about applicable GST to grievances about prices remaining unchanged despite the tax cuts.
“Some complaints concern prices remaining the same, meaning the reduced GST benefits are not being passed on to consumers,” Khare said.
The Consumer Affairs Department has strengthened the National Consumer Helpline, adding manpower and providing intensive training to staff on GST-related issues.
“We are also working on the back end to ensure readiness for class action initiations,” Khare added. Complaints related to alleged profiteering have already been escalated to the Central Board of Indirect Taxes and Customs (CBIC), while other grievances are being monitored directly by the department.
Khare highlighted that e-commerce remains the sector with the highest number of complaints, followed closely by processed foods and consumer durables. She urged consumers to be vigilant, advising them to check the MRP printed on packs and ensure invoices reflect the correct GST.
“If they notice any discrepancies, they should save the receipt and register their complaints with the National Consumer Helpline, 1915,” she said.
While companies are expected to pass on the full benefits of the GST reductions, Khare warned that those who fail to comply could face action under the Consumer Protection Act, including notices, product recalls, or reimbursement to consumers.