Message from Anne Rigail – Managing Director Air France

Dear clients,

I would first of all like to thank you for the many testimonies of support that you have sent us since the beginning of this crisis. For the Air France teams, this encouragement is invaluable and feeds our desire to gradually redeploy our wings, at your service.

We have obtained the support of the French State via the guarantee of a loan of 7 billion euros, which allows Air France to envisage its future with more serenity. Allow me to tell you about the commitments we have made with regard to this loan:

1. a reconstruction plan that aligns Air France’s competitiveness with the best global performance.

2. an acceleration of our commitments in the energy transition of air transport, with in particular:
– a global resizing of our domestic network on departure from Orly and the French regions, taking into account rail alternatives when they are less than 2.5 hours of journey.

– priority allocation of our investments to fleet renewal, in favor of new generation devices which reduce CO 2 emissions at source by around 20 to 25%.

– Confirmation of the division by 2 by 2030 of CO 2 emissions per passenger-kilometer across our network, compared to the reference year of 2005. On the domestic network, we are accelerating this trajectory by committing to a reduction in CO 2 emissions of 50% in absolute value, between 2019 and 2024.

– The use of sustainable alternative fuel up to 2% by 2025, supported by the emergence of a French biofuel production sector.
Thanks to the improvement in the health situation, we are planning a gradual resumption of our flight offer from Paris Charles de Gaulle to accompany your travels. To date, Air France serves a little over 50 destinations. We plan to offer more than a hundred of them by mid-June: around twenty destinations in France, more than 40 between Paris and Europe, and more than 30 intercontinental connections. This represents around 15% of our usual flight program and we hope to increase our offer as soon as health and regulatory conditions allow the full reopening of borders, first intra-European, then intercontinental.

So that you can plan your next trip with peace of mind, we have adjusted our commercial policy by making all our rates flexible, modifiable without charge in the same fare class.

Finally, I would like to share with you all of our health commitments, in order to offer you a trip in complete safety. We have grouped them together under the “Air France Protect” label, and regularly adapt them according to changes in the health situation and medical knowledge.
– Wearing a surgical mask is compulsory upon arrival at the airport, as well as on board our planes for the duration of the flight.

– All our staff are also equipped with surgical masks.

– Respect for physical distancing at each stage of your journey through the airport is materialized by marking on the ground and specific signage, and reinforced by the installation of plexiglass protections on all our counters.

– Self-service hydroalcoholic gel is available to you at all airport contact points (self-service terminals, baggage drop-offs, boarding, etc.).

– A body temperature control is implemented before boarding each of our flights (except when local regulations prohibit it).

– Boarding has been reorganized to limit crossings on board our aircraft. We start by taking the passengers seated in the back of the plane and then go up to the front.

– On board, we have simplified the catering offer to limit contact. We no longer offer a drink and catering service on flights under 2:30.
For longer flights, we favor individually wrapped, wrapped or sealed products on your board.

– Our cabins are subject to meticulous daily cleaning and are regularly disinfected with an approved long-acting virucide.

– Our cabins are equipped with an air filtering system of the same type as that in operating theaters (HEPA filter). The air in the cabins is thus completely filtered and renewed every 3 minutes.
I advise you, moreover, to take note of the regulations in force at your destination, which may vary according to each country.

I am well aware that these measures require familiarizing ourselves with new travel habits, but it is by applying them collectively that the health of each of us can be preserved, and that we can gradually reopen the sky.

For all of us, this is essential.

Anne Rigail
Managing Director Air France