Jio together: Jio yet again stands by its users during these challenging times”.

ALL JIO CUSTOMERS WILL CONTINUE TO RECEIVE INCOMING CALLS

• Jio has once again reinstated its customer obsession by standing up for its users and announcing that
every Jio user will continue to receive incoming calls
• This will not only benefit low-income users but also benefit everyone who is unable to do a recharge
during these challenging times
• MyJio and Jio.com will enable every Jio user to stay connected
• CONTINUED AVAILABILITY OF RECHARGES:
o DIGITAL RECHARGES: Jio is ensuring that every Jio user remains connected to Jio for their
recharges, service queries and requests via the MyJio app and Jio.com website that will
remain operational 24*7
o PHYSICAL RECHARGES: Majority recharge outlets will be available starting 20th April
o THIRD-PARTY RECHAGES: Wallets & digital partners such as PhonePe, PayTM, Gpay,
AmazonPay, Mobikwik, Freecharge and many more.
o OTHER INNOVATIVE JIO RECHARGE TOOLS:
▪ Jio has introduced Jio Associate program, through which any user can recharge for
their friends, family or acquaintance and earn while doing so. This is to incentivize
users to help recharge others, who are not well-versed with the digital means of
recharge and cannot go to a physical outlet during these times.
▪ Recharge directly from ATM
▪ Recharge using SMS with Axis and HDFC Bank
▪ Jio assisted recharge from Jio retailers