BMW India launches Contactless Service for hassle free vehicle service.
Book vehicle service instantly from the comfort of your home.
Review service, quotation and pay securely online at a click of a button.
BMW India has enabled a unique contactless vehicle service for its customers
in India. The BMW Contactless Service enables customers to book vehicle service, review
service-related quotations and make payments securely online and more, with a click of a
button using www.bmw-contactless.in
Mr. Vikram Pawah, President, BMW Group India said, “At BMW, we strongly believe in
leveraging new-age technologies to augment our brands customers centric initiatives. We
have successfully transformed our business processes across our dealer network and
enabled a seamless way for our customers to avail and experience BMW vehicle service
from the comfort of their homes. The BMW Contactless Service will play a pivotal role in
offering a safe and seamless customer support service to our existing and new customers
during this pandemic. Together with BMW One app and the BMW Smart Video
functionality, the BMW Contactless Service ensures that a comprehensive service
experience is delivered safely.”
BMW Contactless Services introduces customers a digital first way of end-to-end vehicle
service without the need of visiting an authorised BMW workshop facility. It is designed to
seamlessly take customers through the entire vehicle service virtually.
BMW India has enabled a unique contactless vehicle service for its customers
in India. The BMW Contactless Service enables customers to book vehicle service, review
service-related quotations and make payments securely online and more, with a click of a
button using www.bmw-contactless.in
Mr. Vikram Pawah, President, BMW Group India said, “At BMW, we strongly believe in
leveraging new-age technologies to augment our brands customers centric initiatives. We
have successfully transformed our business processes across our dealer network and
enabled a seamless way for our customers to avail and experience BMW vehicle service
from the comfort of their homes. The BMW Contactless Service will play a pivotal role in
offering a safe and seamless customer support service to our existing and new customers
during this pandemic. Together with BMW One app and the BMW Smart Video
functionality, the BMW Contactless Service ensures that a comprehensive service
experience is delivered safely.”
BMW Contactless Services introduces customers a digital first way of end-to-end vehicle
service without the need of visiting an authorised BMW workshop facility. It is designed to
seamlessly take customers through the entire vehicle service virtually.
Customers can simply use BMW One App on their smartphone or get online via a tablet or
personal computer to select the required type of service, choose a convenient date and
time slot along with the nearest BMW workshop. BMW service personnel will reach the
pick-up location, sanitise the vehicle and proceed for its service. Customers will receive
detailed assessment of the condition of vehicle and additional service recommendation via
the industry first BMW Smart Video update. Customers can review the service requirement,
quotation and approve the same instantly online. Further secure online payments for
services availed offers complete peace of mind. The serviced vehicle is fully sanitised and
delivered as per the requested location. The deliveries and servicing of all customer
vehicles will be undertaken by adhering to all local government directives post the
lockdown period.
BMW Smart Video an exclusive app-based smart video and image solution where
customers can give real-time approvals for required service and repairs. The dealership
technicians create a video of the service vehicle explaining the service / repair requirements
and share the quotation online. Customers receive a link where they can understand the
service requirements through the video and give an approval online without the need of
visiting the dealership again. BMW Smart Video solution has already benefitted more than
81,000 customers with high rate of customer satisfaction.
BMW One App provide with an easy to use medium to interact with the BMW products,
services and supplementary offerings anytime and anywhere. The app can be used for
service booking and test drive requests through a few easy clicks and steps. Customers
would be able to access BMW Smart Video functionality and the BMW Used Car portal as
well. The app is available of Apple iOS and Android Play Store
To know more about BMW Contactless Experience, please visit www.bmw-contactless.in
