201222_IndiGo upgrades plan B options, allows passengers to rebook flights partially from/to transit station

In line with the vision to provide hassle-free services to its customers, IndiGo,
India’s leading carrier, has upgraded its Plan B options on the website and mobile app. The new
additional option will allow a customer whose connecting flight has been cancelled, to either rebook
partially – i.e., from origin till transit station or from transit station to destination – or take refund for
the unused sector. This enhancement will provide greater flexibility to customers in case of limited
options, delays or cancellations, especially owing to fog or other adverse weather conditions.
Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to update our Plan B
options for connecting flights. This additional alternative will allow customers to rebook or refund a part
of their journey as per availability, offering more flexibility and choice. It will certainly help customers in
situations of extreme weather conditions, wherein the chances of flights getting delayed or cancelled
increase. We strive to keep adding new ways to offer hassle-free travel experience to our customers, onboard our lean clean flying machines.”
The option will be live in case of flight cancellation and visible as shown below.